荧迅连动先进的客户关系管理系统，为企业提供了最有效的客户关系管理服务基础，而结合社会化媒体平台之操作及营运，通过我们专业的客服中心团队，更加为我们 的客户提供了多向性的客户互动交流管理服务，涵盖了语音，线上及移动客服的多渠道平台，时刻满足不同特性之沟通需要。加上我们专业的会员积分奖励系统，进 一步为企业加强和客户之间之深化关系发展。

 

• Membership & Loyalty Programs - Plan and operate loyalty and reward programs that reward members, then recognize, and therefore encourage, loyal buying behavior which is potentially beneficial to the business in the long run.

• 社群关系开发及管理 - Enable organizations to “socialize” their business—without the cost and complexity of social silos. It is a strategy to be more engaging and responsive at scale, listen and respond at the speed of social, with a consistency and transparency customers will value.

• 客服中心系统建立及管理服务 - Complete web and mobile CRM system to help understand the customer, retain customers through better customer experience, win new clients and decrease customer management costs. 

• Customer Services through Wechat and 400

• Database Management - Provide professional services for database building, modeling, maintaining and tuning.

• 专业客服中心及外派服务 - Quality call center service and provide the practical solution for customer support and high volume call management needs.